Monday, October 31, 2022 8:00 AM - 5:00 PM - Friday, November 4, 2022 8:00 AM - 5:00 PM
40 hour class for new Call Takers with 0-3 months experience OR those needing to recertify!
This class is ideal for training the new-hire or as a refresher for existing employees who are currently employed at a public safety PSAP. It is a standardized training course that meets the recommended APCO minimum training standards and is designed to augment agency's in-house training. This course covers the basic skills, knowledge, and abilities every successful public safety telecommunicator needs to meet the demands of this critical work. Some of the topics covered include: technology, active listening, call processing, fire call taking and hazmat, challenging callers, high risk and in-progress calls, AMBER and other alerts, crisis intervention, professional development and stress management.
Please read Unit 1 and Unit 2 prior to the first day of class, as we will be discussing this content in class.
Welcome letter with further details and student guide will be emailed to students 2 weeks prior to class.