Washington State Emergency Management Division


Telecommunicator 1 - Basic Call Taking

Monday, June 5, 2023 8:00 AM - 5:00 PM -  Friday, June 9, 2023 8:00 AM - 5:00 PM
The registration period has closed for this event.



To register for this course and any other Telecommunicator Courses, please login to our new LMS portal at





This class is ideal for training the new-hire or as a refresher for existing employees who are currently employed at a public safety PSAP. It is a standardized training course that meets the recommended APCO minimum training standards and is designed to augment agency's in-house training. This course covers the basic skills, knowledge, and abilities every successful public safety telecommunicator needs to meet the demands of this critical work. Some of the topics covered include: technology, active listening, call processing, fire call taking and hazmat, challenging callers, high risk and in-progress calls, AMBER and other alerts, crisis intervention, professional development and stress management.

Pre-Course Requirements


Print your agency mission statement out in the largest font allowable to fit the statement on one 11 X 8.5 piece of paper. Bring the mission statement with you the Telecommunicator I.



Please read Unit 1 and Unit 2 prior to the first day of class, as we will be discussing this content in class.



Welcome letter with further details and student guide will be emailed to students 2 weeks prior to class.

Registration open through 3/15/2023 8:59 PM Pacific Time (US & Canada)

City of Richland Shops

2700 Duportail St.
Bldg 100, Room 110
Richland, wa 99352

Click here for directions