Primary Core Capability: Operational Communications

This four-hour awareness-level training course will provide community and volunteer groups, state and local government agencies, and other stakeholder groups, as well as concerned citizens, with relevant information and practical exercises that will improve their knowledge and skills to better serve the communication needs of their communities. The course is designed to help participants to better understand the importance of communicating with different groups at different times, and to evaluate the various tools available to affect communications.

At the end of this course, participants will be able to:

• Understand, articulate and respond to the communication needs of various community entities

• Identify and understand the benefits and limitations of various communication tools

As this course is introductory in nature, no prerequisites are identified. However, it is recommended that participants consider the following courses:

ICS 100 Introduction to the Incident Command System

ICS-200 ICS for Single Resources and Initial Action Incident

ICS-700 National Incident Management System.

• Emergency Management

• Citizen/Community Volunteer