Washington State Emergency Management Division


Telecommunicator 2 - Basic Dispatch - Virtual

Wednesday, July 12, 2023 -   Friday, July 14, 2023
The registration period has closed for this event.

To register for this course and any other Telecommunicator Courses, please login to our new LMS portal at

Course Description



This class will be delivered VIRTUALLY utilizing Microsoft Teams.


This class is ideal for training newly hired dispatchers or as a refresher for existing employees who are currently employed at a PSAP. This is a standardized training course that meets the recommended APCO minimum training standards and is designed to augment agency's in-house training. This course covers the basic skills, knowledge and abilities every public safety telecommunications dispatcher needs to meet the demands of this critical work. Some of the topics covered include terminology and standardization, responder safety, stress management, fire operations and dispatch methods, incident command system (ICS) and Active Shooter. This is also a great chance to network with other agencies in Washington and expand your knowledge and skill set.





The 24-hour training will consist of a live virtual workshop using Microsoft Outlook Teams and will span 3 consecutive 8-hour days. This is an interactive course and student participation will be expected and attendance required to earn their certificate. Successful completion of the course includes passing the end of course test and attending no less than 90% of the total course hours.


*Must be currently employed by a Public Safety Answering Point/911 Communications Center



*Completion of Telecommunicator 1 (T1) highly recommended but not required

Pre-Course Requirements

Bring a copy of your agency mission statement to share during the course.



Please read Unit 1 and Unit 2 prior to the first day of class, as we will be discussing this content in class.



*Student Guide will be emailed to class participants prior to class.

Registration open through 3/15/2023 8:59 PM Pacific Time (US & Canada)

Virtual - EMD