Monday, December 5, 2022 8:00 AM - 5:00 PM - Friday, December 9, 2022 8:00 AM - 5:00 PM
40 hour class for new Call Takers with 0-3 months experience OR those needing to recertify! This class will be delivered virtually using Microsoft Teams.
This class is ideal for training the new-hire or as a refresher for existing employees who are currently employed at a public safety PSAP. It is a standardized training course that meets the recommended APCO minimum training standards and is designed to augment agency's in-house training. This course covers the basic skills, knowledge, and abilities every successful public safety telecommunicator needs to meet the demands of this critical work. Some of the topics covered include: technology, active listening, call processing, fire call taking and hazmat, challenging callers, high risk and in-progress calls, AMBER and other alerts, crisis intervention, professional development and stress management.
The 40-hour training will consist of a live virtual workshop using Microsoft Outlook Teams and will span 5 consecutive 8-hour days. This is an interactive course and student participation will be expected and attendance required to earn their certificate. Successful completion of the course includes passing the end of course test and attending no less than 90% of the total course hours.
Please read Unit 1 and Unit 2 prior to the first day of class, as we will be discussing this content in class.
Welcome letter with further details and student guide will be emailed to students 2 weeks prior to class.