Washington State Emergency Management Division


Public Safety Communications Center Supervisor

Monday, September 12, 2022 -   Thursday, September 15, 2022

32 hour class for those specifically tasked with supervisory or leadership positions within your PSAP

Course Description


This course has been designed primarily for the new Public Safety Communications Supervisor. It is designed to meet as many of the applicable APCO Public Safety Communications Supervisor standards as possible and to not only introduce you to important supervisory concepts and ideas, but to give you real, tangible, hands-on tools to use as you move through your career.


Pre-Course Requirements

Please have all three books read prior to your course start date. They will be sent to you from the State office.



People Styles at Work by Robert Bolton and Dorothy Grover Bolton

The Emotional Intelligence Quickbook by Travis Bradberry and Jean Greaves

The Coaching Habit by Michael Bungay Stanier



Prior to the course you will also be emailed a pre-course behavioral analysis. Please be sure to bring this with you to the course as well.


*Must be currently employed by a Public Safety Answering Point/911 Communications Center

*Must have completed T1 & T2 prior to enrollment in this course.

Registration open through 9/5/2022 8:59 PM Pacific Time (US & Canada)

South Sound 911

3580 Pacific Avenue
Tacoma , WA 98418

Click here for directions