CEU: CEU: Units - 0.6
Course start date: Thursday, January 20, 2022 9:00 AM
Last day to register: 1/3/2022 12:36 PM
Registration cost: $350.00
Imagine you have a colleague who's missed a deadline or failed to stay on budget. You decide to say something by bringing your best critical conversations skills into play. You stick to the facts while avoiding hasty and unflattering conclusions. Not a bad start. But the other person doesn't quickly comply. Instead he makes excuses. Would you or the people you work with know what to do next in a manner that not only solves the problem but also improves the relationship?
This course builds on the skills learned in Critical Conversations and introduces a powerful set of new skills to resolve your most challenging accountability issues. It enables those who already have knowledge of critical conversations skills to diagnose why someone keeps falling short of set expectations and then derive a plan that both motivates and enables the other person to successfully change his or her behaviors. These additional skills are perfect for critical accountability conversations that seem resistant to dialogue skills alone.
This course requires the book Crucial Accountability It can be purchased here.
We offer an alumni discount on continuing education courses. Contact the Professional Development Center in the Monte Ahuja College of Business at
The registration period has closed for this event.
A discount may be available for groups of three or more students registering in the same class. To register a group, email email@example.com.
Cleveland State University serves hundreds of students with a variety of disabilities, including learning disabilities, chronic health issues, attention deficit disorders, psychological conditions, visual impairments, mobility impairments, and hearing impairments. Anyone requesting accommodations due to a disability should make her or his request through the Office of Disability Services. Cleveland State University is an equal opportunity educator and employer.
Cleveland State University Division of Continuing and Extended Education Cancellation Refund Policy.
Questions regarding the course email firstname.lastname@example.org or call
Monte Ahuja College of Business (BU) Room 16
1860 E 18th St
Cleveland, OH 44114
Parking meters are free after 6 pm and on the weekends.
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This course can be taken as part of the Monte Ahuja Leadership Certificate. Learn more about our leadership program here.