ACDE Webinar Series


 Why are your patients angry and fearful and what can you do about it?


Wednesday, June 14, 2023

8:00 PM-10:00 PM ET


A joint live webinar series

Course Details


Relational leadership, narrative leadership, and emotional intelligence are evident in highly effective, smoothly running, and cohesive teams. Learn how to put these elements to work in your unit and beyond. Learn about communication and empathy. Have more fun and prevent burnout. Deal with difficult situations better. Your words, thoughts, and actions affect you, your patients, and people around you.



At the conclusion of this course, participants should be able to:


  1. Understand listening as a skill and be able to demonstrate it.
  2. Understand communication as a skill and be able to demonstrate it.
  3. Understand and be able to demonstrate how to work with conflict.
  4. Be able to explain how 'bad' behavior can be understood.
  5. Be able to explain power and leadership.
  6. Be able to describe how roles, urgency, team, and task determine leadership.


Audience: All dental professionals


 Dave Carsten, DDS, MAGD is a dentist anesthesiologist and assistant professor of General Practice Residency at Oregon Health Sciences University (OHSU). A native of the Pacific northwest, Dr. Carsten graduated from Washington State University with a BS in Biochemistry and a DDS from the University of Washington School of Dentistry. He started practicing in 1984 and was on faculty for 13 years at OHSU teaching predoctoral students and 5 years at the University of Southern California. Dr. Carsten is a master in the Academy of General Dentistry, a member of the Pacific Coast Society of Prosthodontics, and a fellow in the American College of Dentists, Academy of Dentistry International, and Pierre Fauchard Society. He is a lecturer and published author on diverse topics. He is the recipient of the Award of Distinction in continuing education from the Academy of Dentistry International. He has held various leadership positions in local and state dental associations, amongst them president of the Clark County Dental Society twice, and a member of the Pacific Northwest Dental Conference Leadership Committee. Dr. Carsten has also been a national delegate for the Academy of General Dentistry and a state delegate for the Washington State Dental Association. He currently is a member of the ADA steering committee for the DLOSCE. Dr. Carsten is the primary lecturer for the COORS study club for health care professionals.


Conflict of Interest: In accordance with ADA CERP Standard V, everyone involved in planning or presenting this educational activity will be required to disclose any relevant financial relationships with commercial interests. This information will be made available to participants at the start of the course.

About this Series

Association for Continuing Dental Education (ACDE)


The ACDE, of which the University of Louisville School of Dentistry's Office of Continuing Education (ULSD CE) is a member, brings together individuals who represent university-based continuing dental education programs associated with accredited dental schools in Canada and the United States.


The ACDE and 35 of its member schools are jointly providing this series of live webinars featuring university-based key opinion leaders.


Each lecture will be presented by a different member school's faculty member. By registering through this page, ULSD CE will provide your verification of attendance document. Similar to our other CE offerings, we will maintain a record of your attendance in our database, which you may always access through your personal ULSD CE account.


CE staff of participating schools declare that neither they nor any member of their family have a financial arrangement or affiliation with any corporate organization offering financial support or grant monies for this continuing dental education program, nor do they have a financial interest in any commercial product(s) or service(s) the speaker will discuss in the presentation, within the last 12 months that are relevant to this educational activity.


Javascript Must Be Enabled In Your Browser To Register

Registration open through 6/14/2023 7:30 PM ET

Continuing Education

Lecture: CEU(s) - 2

Education Method: Online, Live Interactive Presentation

Course Tuition

Webinar Fee: $69.00


American Express, Discover, MasterCard or VISA only.


Please note there are no discounts for the ACDE webinar series.



Cancellation Policy:
We reserve the right to cancel, modify course date, revise course content, and revise program faculty and activities. Registered participants will be notified if a course is revised or cancelled, as warranted. In the event a course is cancelled, tuition will be refunded.

All registrations are subject to the ULSD Cancellation Policy. This is a 'non-limited' attendance course.

ULSD must receive your written request for cancellation not later than two-weeks prior to course start date to process a refund. A 30% processing fee will be deducted from the refund. Course Registrants who are a 'NO-SHOW' forfeit course tuition.


Live Interactive Webinar: Zoom


Technical assistance: Please be in touch with the ULSD CE office at 502-852-5077 or



This continuing education activity has been planned and implemented in accordance with the standards of the ADA Continuing Education Recognition Program (ADA CERP) through joint efforts between the schools listed here.

The University of Louisville School of Dentistry is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.


The University of Louisville School of Dentistry designates this activity for 2 continuing education credits.